ATNEP
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At ATNEP, we strive to deliver your home decor products quickly and safely. This Shipping Policy outlines our shipping process, delivery times, and other important details to ensure a smooth shopping experience.
We currently ship to addresses within the United Kingdom.
Orders are typically processed and prepared for shipping within 1-2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
We offer the following shipping options:
Standard Shipping: 3-7 business days (free on all orders).
Express Shipping: 1-3 business days (additional charges may apply).
Delivery times are estimates and may vary depending on your location and product availability.
Free Standard Shipping: Enjoy free shipping on all orders within the UK.
Express Shipping: Fees for express shipping will be calculated at checkout based on your location and order size.
Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number to track your package’s delivery status.
While we make every effort to deliver your order on time, unforeseen circumstances such as weather, customs, or carrier delays may occur. We will keep you informed of any significant delays and work to resolve them promptly.
Please ensure your shipping address is accurate and complete. ATNEP is not responsible for delays or lost packages due to incorrect or incomplete addresses provided by the customer. If you need to update your address, contact us immediately at info@atnep.co.uk.
If your package arrives damaged or is lost during transit, please contact us at info@atnep.co.uk within 48 hours of delivery. We will assist you in filing a claim with the carrier or arranging a replacement.
Currently, we only ship within the UK. For international inquiries, please contact us at info@atnep.co.uk.
If you have any questions about our Shipping Policy or need assistance with your order, feel free to reach out to us at:
Email: info@atnep.co.uk