FAQs

1. What does ATNEP offer?
ATNEP specializes in high-quality, stylish home decor products, including wall art, decorative accents, furniture, lighting, and more, designed to elevate your living spaces.

2. Where is ATNEP based?
We are an online-based business, proudly serving customers across the United Kingdom.

3. Do you ship internationally?
Currently, we only ship within the UK.

4. How long does shipping take?
Shipping typically takes 3-7 business days within the UK. You’ll receive a confirmation email with tracking details once your order is dispatched.

5. What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment options.

6. Can I return or exchange a product?
Yes, we offer a hassle-free return and exchange policy within [Insert number] days of delivery, provided the product is unused and in its original packaging.

7. How do I track my order?
Once your order is shipped, you’ll receive a tracking number via email to monitor your package’s progress.

8. Are your products eco-friendly?
We strive to offer sustainable and eco-friendly options. Look for the “Eco-Friendly” tag on relevant products in our collection.

9. Do you offer custom or personalized decor items?
Yes, we offer select customizable products. Please contact us for more details.

10. How can I contact customer support?
You can reach us via email at [Insert email] or through our contact form on the website. We aim to respond within 24-48 hours.

11. Do you offer discounts or promotions?
Yes, we regularly run promotions and offer discounts for first-time buyers. Subscribe to our newsletter to stay updated!

12. Can I cancel my order after placing it?
You can cancel your order within 24 hours of placing it, provided it hasn’t been shipped. Contact us immediately for assistance.

13. Are your products durable?
Absolutely! We prioritize quality and durability in every product we offer.

14. Do you offer gift wrapping?
Yes, we offer gift wrapping services for select items. Add a note during checkout to request it.

15. How do I care for my home decor items?
Care instructions vary by product. Refer to the product description or contact us for specific care tips.

16. Can I request a product that’s out of stock?
Yes, let us know, and we’ll notify you when the item is back in stock.

17. Do you have a physical store?
Currently, ATNEP operates exclusively online to provide a seamless shopping experience for customers across the UK.

18. How do I subscribe to your newsletter?
Simply enter your email address at the bottom of our website to receive updates on new arrivals, promotions, and styling tips.

19. Are your products suitable for small spaces?
Yes, we offer a variety of compact and space-saving decor items perfect for small homes or apartments.

20. Do you collaborate with interior designers?
Yes, we welcome collaborations with interior designers and decorators. Contact us for partnership opportunities.