Return Policy - ATNEP

At ATNEP, we want you to be completely satisfied with your purchase. That’s why we offer a hassle-free free return policy to ensure your shopping experience is as seamless as possible.

How It Works

1. Eligibility:

   • You can return any unused, undamaged product in its original packaging within 30 days of delivery.

   • The product must be in the same condition as when you received it.

2. Initiate a Return:

   • Contact our customer support team at info@atnep.co.uk or through our website to request a return.

   • Provide your order number and details about the product you wish to return.

3. Return Shipping:

   • We offer free return shipping for eligible returns within the UK.

   • Once your return is approved, we’ll provide you with a prepaid return label and instructions.

4. Refund or Exchange:

   • Once we receive and inspect the returned item, we’ll process your refund or exchange within 5-7 business days.

   • Refunds will be issued to your original payment method. Exchanges will be shipped out as soon as possible.

Exceptions

• Custom or personalized items are not eligible for return unless they are damaged or defective.

• Products that show signs of use, damage, or are not in their original packaging may not qualify for a refund.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at info@atnep.co.uk. We’ll arrange a free replacement or refund at no extra cost to you.

Questions?

If you have any questions about our free return policy, feel free to reach out to us at info@atnep.co.uk. We’re here to help!